Shipping policy
Shipping Policy
This policy applies to Roast’n branded coffee & tea and items shipped by our independent roasting partners, as well as equipment, parts, and merchandise. Some orders may ship direct from the roaster or vendor.
Quick highlights
- Free shipping on $150+ orders (mix & match your favorite brands).
- Orders under $150: you pay the exact shipping cost we’re charged by our independent partners.
- Some brands coffee is Roasted on Demand — allow 1–5 business days before it ships.
- Orders with multiple items may arrive in separate packages with separate tracking.
1) Coffee & Tea Shipping (Roasted on Demand)
Coffee and tea may be roasted, prepared, or packed at the time of order. Many items ship direct from Roast’n or from independent partners.
Roasted on Demand (ROD)
Our Roast’n branded coffee is Roasted on Demand (ROD). Please allow 1–5 business days for roasting and proper off-gassing before shipping.
Shipping cost & free shipping
We work with independent roasters and partners to bring you more choices in one place. Here’s how shipping works:
- Free Shipping (orders $150+): Mix & match your favorite brands to reach $150+. We cover shipping at checkout.
- Orders under $150: Shipping is the cost we pay to our independent partners to get the coffee, tea or equipment to you. We either cover shipping at $150+ or we pass on 100% of the shipping charge (no markup) on orders below $150.
Fresh product policy
- Orders cannot be canceled once roasting or preparation begins.
- Coffee and tea are non-returnable unless damaged or incorrect.
- Please contact us within 7 business days of delivery if there is an issue.
Tracking
When your order ships, you’ll receive tracking details. Tracking updates may take 24–48 hours to appear.
2) Equipment, Parts & Merchandise Shipping
This applies to equipment, brewers, grinders, replacement parts, accessories, and non-perishable merchandise. Some items may ship direct from trusted vendors or manufacturers.
Order processing
- Most orders ship within 1–5 business days after payment is processed.
- Processing times may vary during high-volume periods or if order verification is required.
- Orders containing multiple items may ship in separate packages.
Delivery times
Delivery times begin after your order ships (not at checkout). Provided dates are estimates and not guaranteed.
| Region | Estimated Delivery Time | Notes |
|---|---|---|
| United States | 5–10 business days | Rural/remote areas may take up to 12 business days |
| Canada | 6–10 business days | |
| United Kingdom | 6–10 business days | |
| EU (most countries) | 7–12 business days | |
| Australia | 6–10 business days | |
| New Zealand | 7–10 business days | |
| Japan / Thailand / China | 5–10 business days | China excludes remote areas |
| South Korea | 7–10 business days | Personal Customs Clearance Code required |
| Middle East (select countries) | 8–14 business days | Varies by destination and customs |
Carriers may include: USPS, FedEx, UPS, DHL (and others depending on destination and item type).
Cancel order
Cancellation window: Orders can be canceled within 6 hours of placement or before processing begins, whichever comes first. If processing has started, we may be unable to cancel the order.
Change your shipping method
Once an order is placed, the shipping method cannot be changed. Please double-check your selection before completing your purchase.
Didn’t receive your package?
If your package appears lost or delayed beyond the estimated delivery window, contact Customer Support with your order number. We’ll investigate with the carrier and provide next steps.
Issues after delivery
Please contact us within 7 business days of receiving your order with a description of the issue and any photos.
- Damaged items
- Missing or incorrect items
- Package marked delivered but not received
Delivery address
A complete and accurate delivery address is essential. Once an order is prepared for shipment, the address cannot be changed. Carriers may hold packages at local facilities or reschedule delivery if they determine it’s unsafe to leave a package unattended.
Recommendation: Use an address where someone can accept delivery (work, friend/family, etc.).
Returned / undeliverable packages
- If a package is returned due to an incorrect or incomplete address, we’ll contact you for address correction.
- First reshipment: We cover the cost if the error was on our end.
- Customer address errors: Additional shipping fees may apply for reshipment.
- Please ensure your order includes a daytime phone number.
- If carriers return packages as undeliverable, contact us within 30 days to arrange reshipment.
FAQ
1) I ordered more than one item. Will they ship at the same time?
We try to ship items together when possible, but some orders may ship separately. You’ll receive tracking for each shipment.
2) Can I change my shipping address after placing an order?
Address changes are only possible before the order ships. Contact us immediately if you need to update your address. Once shipped, addresses cannot be modified. If a package is lost due to an incorrect address provided at checkout, we’ll work with you on next steps, which may include reshipment for an additional fee.
3) What if I receive a different product than what I ordered?
Contact us right away at ahoy@roastn.com and we’ll make it right.
Customer Support
Email: ahoy@roastn.com
Response time: within 24 business hours